Read it now or forever hold your peace

THE IMPORTANT - ...NEED TO KNOW BITS...
Get a cup of tea - this is going to be long!

THE CUSTOM PORTRAIT SERVICE
All portraits are personally hand drawn, sketched or hand painted by me, Anne-Marie Bond in Graphite pencil (charcoal, carbon or ink), Oils, Acrylic paint or via a digitalised painted method using either an iPad or Wacom tablet or Wacom Cintiq 27 QHD touch, using oil paints or airbrushes. No matter the material of the surface used to draw or paint on, I hand-paint my portraits from the beginning until the very last brush stroke.. 
I primarily work from photographs where customers send me their photo(s) and on the canvas or drawing paper I will initially begin sketching the formation of the subject onto the surface that I'm using.  The next stage is to identify the values, the colours and the darks/whites and from then on I paint on an intuitive level as I am totally self-taught in my craft, meaning I haven't attended any art college for the development of my art but hope to one day to finesse some methods I use.  So to clarify, I am totally self-taught and do not have any prior art degrees or qualifications, however, I have applied an enormous amount of self-study (in excess of approx. 10,000 hrs) to have reached a level of professionalism and knowledge that mirrors the quality and standard I've achieved in a photo realistic portrait.

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29 Images to create this final fantasy picture: But what's the story?

PHOTO MANIPULATIONS
This is the ONLY SERVICE I provide where I will use a computer software program such as Photoshop to manipulate of photos to create a finished artwork picture.   This will be for Photo restoration to remove blemishes, scratches, objects or to colourize photos or include another person 'into the photo' etc.  However, my other photo manipulation service is telling a children's fantasy story in a picture by IMPORTING varied separate images from numerous photos as one element in order to create a fantasy story around the subject in your photo.  The final picture will include images from photos that I've merged and layered together to create a final picture.  This is ideal for Children or Peterpan adults! Photo manipulations can take up to 15 hours to complete depending on complexity and quantity of photos used.  Usually the customers main character will be the star of the finished artwork.

YOUR PHOTOS - UPLOAD THEM
Using the relevant ORDER FORM to order a commission don't forget to upload multiple high quality digital photos of the subject[s]. Should the photo be unclear (accept for oil painting commissions) I will use my photo restoration service to be able work from your photo and charge £7.00 per photo.  I will provide you with the option of my photo restoration service or ask you to resend a clearer version (if you prefer not to pay the photo restoration fee..

FAST-TRACK - QUICK, QUICK, QUICK
VIP Service for last minute portrait gifts.  Usually a customer will purchase this gift if they've forgotten an important birthday.  I can guarantee that the person in the portrait will be recognizable to all those that personally know them warts and all, especially as my specialty is photorealism! I also guarantee that the project will not be completed until you're 100% happy with it.  However, the fast track service means I stop all other current commissions and work solely on yours until it's finished, which means I will reschedule current appointments.  The fast-track fee is from £105.00.  Your artwork should be ready to post within 24-72 hours of cleared payment (Both portrait fee plus fast track fee).

CUSTOM ARTWORK - SENT IN FRAMES
The frames supplied are personally shop bought by myself to compliment your portrait and will be Silver framed, Black or White, I WILL decide upon the frame that suits the portrait better however should you have a preference please email me..

POSTAGE / PACKAGING
Postage and Packaging are in ADDITION to the portrait prices unless a particular custom service offers free delivery. Payments will be accepted via Paypal, (taxes may apply)..  Postage and packaging fee are non-refundable.

CUSTOM DEPOSIT
The deposit is required once your commission has been accepted by me with the remaining balance required within 7 days after your approval of the final portrait revision and only then will the artwork be posted to you. Deposits are non-refundable and only transferable before day 1 of the work has begun..

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UNPAID ARTWORK - STORAGE FEE
At the start of the commission you are given a full quote (no hidden extras at the end) and required to forward a 25% non-negotiable and non-refundable deposit for me to accept the project.. You will also be informed that the final balance is required within 7 days of the artwork being completed.  If unhappy at the end you have 1 free revision if required and then the balance must be paid.  However, I am aware unforeseen circumstances may happen which may lead you to needing a few days longer to clear the balance, I will hold your work for 3 months only and whereby a storage fee of £2.00 per day will be added to the balance. If after 3 months payment has not been cleared your artwork maybe put on sale with 50% proceedings of the sale will go to charity.  Once the painting has been sold  you will lose any claim or right to it as well as no monies from the proceedings will be offered to you. as the original customer.  It's important to know that you are buying a service from me and as such a lot of time and love goes into each artwork so please allow me to have an extra large smile on my face by being paid on time.  Accept my apologies if this comes across as harsh, I am limited on storage space.

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REFUNDS
I truly hope this doesn't need to happen as I pride myself on doing artwork that is of the highest quality and will only post work that has my stamp of approval. However, as the customer you have right of say and if unhappy for any reason, allow me to turn your frown upside down!  So far, I have 100% success of happy customers and want to ensure you that I will do anything I can to ensure your happiness with the painting.  If you are unhappy with the final revision, please let me know. Once I release (send) the painting/drawing to you, I cannot accept refunds so at the time of reviewing the revisions you will get a full refund (less postage/packaging and deposit paid).  No refunds are offered with the fast track service. Unless you join the members lounge you will only see 1 midway progression update of the artwork. The members lounge provides the opportunity to see the progression during multiple stages allowing you to communicate with me if there's anything you're unhappy with.  If you don't join in as others have, then you will only get one free sneak preview and I'd be happy to adjust the artwork to suit your taste as I want you the customer to be ecstatic with your completed piece.

DELIVERY - REFUNDS for CUSTOM WORK
Once YOU APPROVE the online final revision and the portrait has been delivered and but decide you no longer LIKE the portrait, you must email me immediatley and tell me why.  I'm not sure at that stage what I'd be able to do about it, but... if it means sending the portrait back to me (postage cost to customer) then please do and I'll try to make the necessary adjustments.  I've not been in the position to have a refund request but in case of the event it happens, I doubt I'll offer a refund for work already sent, especially as all customers have the opportunity to join the members lounge to view the progress.

DAMAGED TIME
If the item is damaged in anyway you are asked within 1 hour of opening the item to send an email with a photo showing the damage.  I will offer a replacement or refund (less deposits and P&P fees).  Return the damaged item within the original packaging within 14 days. I offer a bespoke, commissioned customised service meaning for life-like portraits I doubt I'd be able to re-sell the portrait.  I do reserve the right to not hold any personal responsibility for any item broken or damaged during postal transition, therefore you may wish to opt for Special Delivery to allow tracking and a quicker dispatch time.

DELIVERY - REFUNDS for ART PRINTS
If you receive the art print and wish for a refund, no problem, I don't want you to have something you don't love! Send the item back within 14 days of its arrival in the 'original packaging' and I'll offer a replacement or a refund less original P+P costs. If you have not made it clear by email that the item was damaged and it arrives soiled/torn/damaged I would not offer a refund nor replacement.  Please note for me to resend the item will incur a new p&p fee.  I always package each artwork myself, very securely to minimize any damage, but if artwork is damaged on its arrival I will not be held liable for damage during transit. I want you to be happy so if this does happen email a photo clearly showing the damage and I will do something about it.   If at any stage you have any questions, comments, concerns do feel free to get in touch with me at any time as I'll be more than happy to give advice, guidance or feedback where possible..

ARTWORK RELEASE
Once I've posted or emailed your completed portrait it is for your personal use, however if you love it that much and want to share on social media with credit to me showing name and web address you may however, if you want to 'not include attributions to me that's ok, but first seek my permission otherwise you are not permitted to share or upload the artwork electronically to any social media platform or website unless you specifically include the artists name Anne-Marie Bond plus website www.bondportraits.co.uk.

QUITE A LONG DISCLAIMER
I believe in providing my customers all they need to know upfront to avoid any misunderstandings later on.  I am enthusiastic in creating a brilliant piece of artwork for you, however most of my artwork are very detailed and take hours upon hours to complete and we all know the saying "there's not enough hours in the day". To be paid on time for my work would be most appreciated but with all said and done in the disclaimer, if you need a refund, unhappy with anything do let me know and I'll do what I can to rectify the issue to ensure you're happy with the service.. x Peace out x

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